Shipping policy
Shipping Policy
Last Updated: June 2026
Welcome to MH Sparrow. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During sales, promotions, or festive seasons, processing times may be slightly longer.
Shipping Coverage
MH Sparrow currently ships across most locations in India.
For delivery availability in your area, please enter your PIN code during checkout.
Estimated Delivery Time
| Location | Delivery Time |
|---|---|
| Metro Cities | 2–5 Business Days |
| Tier 2 & Tier 3 Cities | 3–7 Business Days |
| Remote Areas | 5–10 Business Days |
Delivery timelines are estimates and may vary depending on courier operations and location.
Shipping Charges
Free Shipping
- Free standard shipping on all prepaid orders above ₹999.
Standard Shipping
- Orders below ₹999 may incur a shipping charge, displayed during checkout.
Cash on Delivery (COD)
- COD may be available in selected locations.
- Additional COD charges may apply.
Order Tracking
Once your order has been shipped, you will receive:
- A shipping confirmation email
- Tracking ID / AWB number
- Courier partner details
You can track your order using the tracking link provided.
Delivery Attempts
Our courier partners will make multiple delivery attempts.
If delivery cannot be completed due to:
- Incorrect address
- Unavailability of the recipient
- Incorrect contact details
the package may be returned to us.
Additional shipping charges may apply for re-shipment.
Delayed Deliveries
While we strive to deliver orders within the estimated timeframe, delays may occur due to:
- Weather conditions
- Public holidays
- Natural disasters
- Transportation disruptions
- Courier partner delays
MH Sparrow shall not be held responsible for delays beyond our reasonable control.
Damaged or Missing Packages
If your package arrives damaged or appears tampered with:
- Take clear photos immediately.
- Contact us within 48 hours of delivery.
- Share your order number and supporting images.
We will investigate and assist with a replacement or refund where applicable.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
MH Sparrow is not responsible for orders delivered to an incorrectly entered address.
International Shipping
Currently, MH Sparrow ships only within India.
International shipping services may be introduced in the future.
Contact Us
For shipping-related questions, please contact:
MH Sparrow Customer Support
📧 Email: mhsparroww@gmail.com
📞 Phone: +91 98773 22872
🕒 Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
MH Sparrow – Style That Takes Flight. 🕊️